Privacy Policy

Last updated: 2026-11-06

LBH respects your privacy. This policy explains what we collect, why, and your rights. It is written to comply with Zimbabwe's Cyber and Data Protection Act [Chapter 12:07] and, because most of our clients live abroad, the UK GDPR.

1. What we collect

Contact details (name, email, WhatsApp number, country), details about your land or build that you choose to share, documents you upload (such as title deeds and agreements of sale), payment records, and messages you send us.

2. Why we collect it

To provide the services you ask for: booking calls, preparing quotes, verifying land, procuring materials, reporting back to you, and processing payments. We do not sell your data and we do not use it for third-party advertising.

3. Where it is stored

Your data is stored with reputable cloud providers. Documents are kept in private storage, accessible only via time-limited signed links by you and authorised LBH staff.

4. Who can see it

Only you and the LBH staff who need it for your job. Field staff see only the job details they need — never your prices, quotes or payments.

5. Your rights

You may request a copy of your data, correction of inaccurate data, or deletion of your account and data. Export and deletion tools are available in your portal settings, or contact us and we will do it for you.

6. Retention

We keep records of completed jobs (including reports and payment records) as long as the law requires for tax and audit purposes, then delete them.

7. Contact

For any privacy question or request, contact us by email or WhatsApp via the Contact page.